How a Canadian payroll services provider solved a payroll problem for a Burlington, Ontario Dental Office
Mount Royal Dental
For more than 13 years, Mount Royal Dental has been serving Burlington and its surrounding areas with admiration and distinction. In recent years, Burlington Post’s Reader’s Choice Awards recognized their dental office in the best ‘best dentist’ category in 2016 (platinum), 2017 (platinum), and 2018 (diamond, topping the category of dentists). Mount Royal also supports local charities.
Dr. Sam Gupta (Dr. Sam as he’s known) shared:
When you meet our team, you will feel our commitment to customer service. Whether filling out forms or having even the most complex dental surgery, we strive to create a pleasant experience for all our patients. Our goal is for each patient to walk out the door feeling that his or her expectations have been met and exceeded.
Mount Royal was using ADP as its payroll service provider, but found their payroll services to dental offices a bit too tedious. Dr. Sam had hopes of finding a payroll service provider that could both ‘make it happen’ and ‘keep it simple’.
Dr. Sam had this to say:
We were looking for something simpler, perhaps more of an email-based approach that would better suit our needs and preferences. Whenever we had issues or questions, ADP didn’t have a single point of contact that knew our account that took longer to resolve. Small businesses like ours don’t benefit from that kind of business arrangement.
In 2010, Dr. Sam decided to act on an advertisement he received from VPM and arranged to meet with the sales team to learn more.
Not long after, VPM was selected to replace ADP.
VPM offered free onboarding to Mount Royal Dental, and onboarding was said to be “very easy”.
VPM also immediately appointed a single point of contact (and back-up) to streamline communications and the relationship through a payroll consultant who would work directly with Dr. Sam and his team.
Dr. Sam has this to say as he looks back:
On the business side, fees are reasonable compared to other providers, services are outstanding, and the relationship has been strong. What else can anyone else ask for?
I would recommend VPM, and I’ve sent a lot of clients over already. VPM saves companies like ours money, time and headaches. I sometimes see payroll services like an electricity company, in a sense that we pay the bills and we don’t want to worry about it.
Nazim Zafor, Managing Director of VPM, had this to say:
“We realize how important it is for our clients to be able to trust us to do a good job, and to be available with clients to help them save time whenever there are issues or questions. Reasons like this and hearing from Sam lets us know we are a great fit for small-medium businesses and dental offices.”
If you are looking for a dentist in the Burlington and surrounding area that consistently demonstrates quality service, contact Mount Royal Dental through their website, or follow them on social media Facebook, Twitter, Google+ or YouTube. Mount Royal additionally welcomes new patients schedule a tour with them of their modern office that takes advantage of the some of the most advanced technologies available to dentists. You can further drop into one of their no cost info nights, where you can learn about dental products and procedures of interest.