Mount Royal Saves Time & Money with VPM
A bit about Mount Royal Dental
For more than 13 years, Mount Royal Dental has been serving Burlington and its surrounding areas with admiration and distinction.
In recent years, Burlington Post’s Reader’s Choice Awards recognized their dental office in the best ‘best dentist’ category in 2016 (platinum), 2017 (platinum), and 2018 (diamond, topping the category of dentists). Mount Royal also supports local charities.
Dr. Sam Gupta shared:
“When you meet our team, you will feel our commitment to customer service. Whether filling out forms or having even the most complex dental surgery, we strive to create a pleasant experience for all our patients.
Our goal is for each patient to walk out the door feeling that his or her expectations have been met and exceeded.”
A complicated payroll system was giving Dr. Sam headaches
Mount Royal was using ADP as its payroll service provider, but found their payroll services for dental offices a bit too tedious.
Dr. Sam had hopes of finding a payroll service provider that could both ‘make it happen’ and ‘keep it simple’.
“We were looking for something simpler, perhaps more of an email-based approach that would better suit our needs and preferences. Whenever we had issues or questions, ADP didn’t have a single point of contact that knew our account that took longer to resolve. Small businesses like ours don’t benefit from that kind of business arrangement.”
Dr. Sam Gupta, Owner
It was time for a change
In 2010, Dr. Sam decided to act on an advertisement he received from VPM and arranged to meet with the sales team to learn more. Not long after, VPM was selected to replace ADP.
VPM offered free onboarding to Mount Royal Dental, and onboarding was said to be “very easy”.
Dr. Sam and his team started using VPM in no time at all.
Finding a reliable partner in VPM
As he looks back, Dr. Sam is pleased with his ongoing partnership with VPM.
“On the business side, fees are reasonable compared to other providers, services are outstanding, and the relationship has been strong. What else can anyone else ask for?"
"I would recommend VPM, and I’ve sent a lot of clients over already. VPM saves companies like ours money, time and headaches. I sometimes see payroll services like an electricity company, in a sense that we pay the bills and we don’t want to worry about it.”